The company that collects and processes the personal data is: ONDA SOLAR TOURS LTD. (also referred to herein as "ONDA SOLAR TOURS", "Company", "Us", "Our"), with headquarters at Lugar Faja da Parreira, Nr. 2, Seixal, Porto Moniz, 9270-122, Madeira, Portugal. A Passengers Coastal and Local Transportation company, since 08/03/2017 with Tax ID 514334398 and registration number 514334398.

Legal basis for processing: The users privacy is protected by law. Under the data protection law, ONDA SOLAR TOURS is only authorized to process users personal data under one or more of the following legal bases:

• The execution of a contract (for example, to formalize a tour reservation), or;
• The execution of a legal obligation (ex. retention of invoices), or;
• When it is within the company’s legitimate interest, or;
• When you have given your consent (ex. the use of cookies on the website)

A "legitimate interest" of ONDA SOLAR TOURS should not run against the users rights and freedoms. Examples of legitimate interests mentioned in the General Regulation on Data Protection (RGPD) are fraud prevention, direct marketing and data sharing within a group of companies.

The legal bases for the storage and processing of personal data of ONDA SOLAR TOURS customers are as follows:
- The execution of a contract between the Customer and ONDA SOLAR TOURS for the provision of one or more of the Company services and the respective management of payment and credit operations, invoicing, as well as the Customers support, information and follow-up before, during and after the service.
- ONDA SOLAR TOURS legitimate interests in knowing the level of satisfaction of its Customers, in fighting fraud, in resolving disputes or conflicts with Customers and in launching competitions and advertisements.
- Customer consent to send targeted marketing communications via email, through mobile notifications, on social networks, on other websites or on any other medium, as well as to measure the number of visits to the site and the availability of sharing tools on social networks, and the use of cookies by the site (for more information, see our Cookies Policy).

Personal data is collected at the time of booking of any of Our services, either by the website, by telephone or in person, at the counter, by one of our operators. The website can understand which operating system and browser is being used in order to adequate its response to the requirements and limitations of each of the systems and to be able to provide an identical user experience in all of them.

ONDA SOLAR TOURS uses subcontracted services for the following operations:

• secure payment on the website
• fighting fraud and recovering payments
• the management of telephone calls, their possible recordings and the sending of postal mail
• personalization of mobile content and applications
• the maintenance and technical development of ONDA SOLAR TOURS website, applications and information system.
• collecting customer opinions
• sending emails and mobile notifications

ONDA SOLAR TOURS may also share personal data if the Company structure changes in the future:

• In case of sale, transfer or merge of the Company or a part thereof, or if ONDA SOLAR TOURS acquires or merges with another company.
• If such a transaction occurs, ONDA SOLAR TOURS will ensure that the other party respects the data protection legislation.

In accordance with Articles 14 to 22 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, any individual person using the service must be able to exercise the following rights:

• right of access
• right of rectification
• right to object and to erasure the processing of its data
• right to oppose the creation of profiles
• right to restrict processing
• right to data portability

In order to exercise any of the above rights, Customer may contact Us through the contact form, which is available on the website, in person, with one of our operators or in writing for the address of the Company's headquarters.

ONDA SOLAR TOURS will answer within one month after the exercise of the right. In some cases, due to the complexity of the request or the number of requests, this time can be extended by two months.

In the event of absense or unsatisfactory answer, the Customers have the right to request the data protection supervisory authority of their country of residence.

The processing of the data by ONDA SOLAR TOURS shall be maintained to the extent necessary to comply with applicable legal and contractual provisions, in particular those arising from the establishment of commercial relations with its Customers.

Data retention periods are limited to a minimum and only to the necessary purposes for which they are collected and processed, as well as to meet the legal and regulatory obligations applicable to ONDA SOLAR TOURS or for its defense in lawsuits or handling claims with insurers.

Once the commercial relationship with ONDA SOLAR TOURS is terminated, the personal data of its customers will be kept for the mandatory legal deadlines or until they prescribe, under the terms of the law, the rights arising therefrom.

The Customers personal information will be deleted if they so desire and whenever possible.

As responsible for data processing, ONDA SOLAR TOURS takes all the necessary organizational, technical and administrative precautions within its power to preserve the security and confidentiality of the data, in particular to prevent tampering, damage or unauthorized access to the information.

The ONDA SOLAR TOURS website uses the Hypertext Transfer Protocol Secure (HTTPS) in electronic communications with the Customer’s equipment, which in brief establishes an encrypted connection between the server equipment and the client equipment, verifying their authenticity by means of digital certificates and preventing intrusion by undesirable third parties in the communication.

Backups are performed regularly, both automatically and manually.

Unfortunately, no electronic transmission or data storage system can be guaranteed 100% secure. In the event that the Customers feel that their data is in danger or that the interaction with ONDA SOLAR TOURS has been compromised, they should contact the Company immediately, by means already mentioned above.

When resorting to subcontractors, ONDA SOLAR TOURS ensures that they also respect the law of data protection.

All data relating to payments made on the website are collected and processed by the following entities:

EuPago - Instituição de Pagamento, Lda.

(It allows the obtainance of payment references for Multibanco, PagaAqui, Payshop, MB Way and to pay with 3DS Credit Cards - does not require previous registration)

PayPal Holdings, Inc.

(requires pre-registration on the PayPal platform)

You can check their privacy policies at https://www.eupago.pt/privacidade and https://www.paypal.com/pt/webapps/mpp/ua/privacy-full

ONDA SOLAR TOURS uses Google ReCaptcha on the website to fight spam and improper use of the its resources. It is a tool subject to Google’s own Privacy Policy and Terms of Use, both available at https://www.google.com/intl/en/policies/privacy/ and https://www.google.com/intl/en/policies/terms/

For questions related to the processing of personal data, ONDA SOLAR TOURS has a Data Protection Officer who can be contacted by the following means:

E-mail: dpo@ondasolartours.com

Mail:

Onda Solar Tours, Ltd.
Lugar Faja da Parreira, Nr. 2, 
Seixal, Porto Moniz
9270-122, Madeira, Portugal. 

Phone:

+44 7824448929

+351 914 047 218

Hours of operation: Monday to Friday from 9am to 7pm.

Reservations are only considered effective after the program price full payment and within the established deadlines. We reserve the right not to accept a reservation whose payment has been made after the deadline previously indicated. In this case, we will refund the entire amount paid. Reservations can be made online, without having to contact our operators. Alternatively, reservations can be made personally at the boarding points from our operators. In any of the methods, the conditions provided are the same and, if necessary, the support from our operators exactly the same.

In online bookings, the customers available payment methods are:

• Multibanco (ATM)
• MB Way
• PayShop
• PagaAqui
• VISA/MasterCard
• PayPal

At the boarding points the available payment methods are:

• Cash
• Multibanco (ATM)
• MB Way

After payment, the invoice/receipt related to the purchase will be issued.

Booking online: the deadline for payment is indicated at the time of booking, and the customer can choose to pay immediately or later, indicating the reservation code that will be sent to him by electronic mail.
Booking at boarding points : the customer must pay according to the operator's instructions. Reservations that are not paid within the established deadlines will automatically be canceled and, therefore, those places on board are not secured anymore.

After paying for the reservation, the customer will receive a voucher that must be presented at the time of boarding. If the voucher is sent by email, the customer does not need to print it as long as it can be presented on a portable device (smartphone, tablet, etc.) in order to be verified electronically. The voucher will not only help at the time of boarding, but also comply with legal requirements.

All tours are subject to a minimum number of participants. If the number of participants is insufficient, we reserve the right to cancel the tour and to return to customers the amounts already paid, without the obligation to pay any additional compensation.

The prices indicated in this website are correct at the date of its update (2019) and are valid during the current year. The values ​​shown are in Euros (€) and include VAT at the vigorating portuguese legal rate. Since our programs are subject to unforeseen variations of government charges, taxes, surcharges, or other external and unrelated expenses, prices may vary throughout the year. Any legal obligations that invalidate or limit reservations already paid will be duly communicated to the client.

Prices indicated on this website will be reduced by 100% for children up to 6 years of age and 50% for children between the ages of 8 and 12. All children must be accompanied and under the responsibility of an adult. These conditions apply to all programs presented by ONDA SOLAR TOURS LTD. .

Whenever possible, ONDA SOLAR TOURS LTD. stipulates special prices for schools and groups. In this case, the leader of the school, or group, should contact our operators, in order to request a quote, by any of the available contacts.

ONDA SOLAR TOURS LTD., can not be held liable for any charges related to the distance traveled by the customer to carry out the tour, unless this service has been contracted by the company. In this way, the expenses registered by the customer before or after the tour that are not specified in the itinerary of the program, are not subject to any reimbursement.

For groups with a minimum of 20 paying participants (mandatory), we can carry out one of the programs that appear on this website in private, that is, with the boat exclusively for the group. In addition, we can structure a different program, depending on the needs of the group. To request a quote, the group leader should contact our operators by any of the available contacts.

ONDA SOLAR TOURS LTD. reserves the right to carry out promotional campaigns for certain products, at various times of the year, without prior notice. Customers can access these spontaneous campaigns through our website, and/or through our social networks. All campaigns have a stipulated deadline. After the set deadline, the campaign will be automatically inactive.

ONDA SOLAR TOURS LTD. reserves the right to cancel any tour or program if (at least) one of the following situations is verified: insufficient number of participants, charter of the boat addressed to the program, or non-controllable events, such as (but not limited to): bad weather conditions and poor navigability, damage in dams or sluice gates, mechanical breakdowns, strikes or unavailability of third party services, unforeseen delays. In the cases described above, the customer may choose to be reimbursed the amount already paid or accept another program suggested by ONDA SOLAR TOURS LTD., with its respective price variation. These cancellations do not require the additional payment of any compensation to the customer. When cancellation is requested by the client, we will refund the full amount paid if the cancellation is communicated at least within 24 hours before departure the tour. At the end of these 24 hours, failure to check in will mean the loss of the total amount paid, without right to reimbursement, unless medical justification.

ONDA SOLAR TOURS LTD. may change itineraries of the programs or alter boats when existing unforeseen situations, beyond our control, failures of services contracted to third parties or when the minimum safety conditions are not met. These changes, duly communicated to the client, do not require the payment of any additional compensation.

Any complaints will only be considered when made by the participants during the tour (to the onboard assistant or, by phone, to the Directors and company's maximum responsible persons) and presented in writing within 5 (five) days after the service date. All complaints will be analyzed and properly answered. Any dispute that we consider to be relevant and serious will be resolved in the Court of Funchal, with the express exclusion of any other. In compliance with the Portuguese Law nr. 144/2015 we inform that the resolution of consumer disputes should be handled by the arbitration commitee of Turismo de Portugal ( www.turismodeportugal.pt ).

Pets are not allowed on board. Only guide dogs or other animals for personal support are allowed to remain on board and will have to be subject to prior specific coordination at the time of booking.

Our boats do not have doctors or other health professionals at service. Any medical emergency will be treated at the nearest local medical facility. As it will be a service external to our company, ONDA SOLAR TOURS LTD., cannot be liable for the quality of the care provided by those medical facilities.

It is expressly forbidden to smoke in any area of the boats. Failure to comply with this rule will result in an offense under the Portuguese Law nr. 37/2007, of August the 14th.

Drinks are included in the price when described in the respective programs. All other drinks and food items will have to be purchased and paid directly at the boat's Bar

The on board currency coin is the Euro (€). In Portugal, there are ATM's on land that accept bank cards and provide banknotes. On board, the passengers can pay extra shipboard bills with their country's credit card.

The responsibility of ONDA SOLAR TOURS LTD. is guaranteed by insurance required by the Portuguese Law.

The tour price includes all legal taxes and government fees. The same is valid to all services contracted with ONDA SOLAR TOURS LTD.. All other taxes or fees, external to our services, such as airport taxes, immigration taxes, residence fees, amongst others are the responsibility of each customer.

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Acceptance cookie: its a cookie called "CookieOndaSolarTours" that is only meant to remind us if you agreed with our own use of cookies and will remain on your computer or mobile device until you clear your browser history.

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